Refund Policy

1. Digital content

Purchases are digital content (in-game currency and items) delivered to your account immediately after payment. By completing the purchase you ask us to deliver it right away and acknowledge that, once delivered, you lose the statutory right of withdrawal where the law allows this.

2. When we refund

We refund in full if: you were charged but the content was not delivered and we cannot deliver it; you were charged twice for the same order; the purchase was made without your permission (report it within 14 days); or the law of your country requires a refund.

3. When we do not refund

Content that has already been delivered and used or spent; accounts banned for breaking the Terms; changes of mind after delivery, unless the law requires otherwise.

4. How to request

Write to info@cybermercenaries.gg from the email or with the login of your account, include the order number, date and amount. We answer within 5 business days.

5. How refunds are paid

Approved refunds go back to the original payment method through the payment provider, usually within 5–10 business days depending on your bank. The delivered in-game content is removed from the account.

6. Chargebacks

Please contact us before opening a chargeback; we can usually solve the problem faster. An account with an open chargeback may be suspended until it is resolved.

Last updated: 2026-11-03